Veröffentlicht am: 14.07.2015
Heusch uses KMmaster to manage internal know-how
Availability of employee knowledge, sales efficiency, and high levels of customer satisfaction – Heusch based in Aachen (Germany) is now using the knowledge management platform KMmaster.
Heusch GmbH & Co. KG, based in Aachen (Germany), develops and sells innovative devices for the mechanical cutting of fabrics and leather. Staff with high levels of expertise is the most important factor to innovation and quality of the product portfolio.
“In the fields of product development and manufacturing our experts have specific skills and expertise that they have developed over years of working,” explains Hanns Peter Spaniol, Managing Director of Heusch GmbH.
There had been a number of critical reasons why Heusch began to look for a suitable software solution: the access to know-how and specialist knowledge as well as to operating data and information, the support of sales, the improvement of customer satisfaction and the access to knowledge of staff leaving the company.
The knowledge management platform KMmaster has been adapted to meet the requirements of Heusch. Based on a lean workflow for the management of items as well as roles and associated access rights, KMmaster supports the access and management of data and information.
Sales benefits in particular by using an integrated interface to the company-wide ERP system. As an external data source the ERP system is linked via a connector to provide data in KMmaster.
“The requirements were clearly defined from the very beginning. Based on these, we were able to customize KMmaster to suit the company’s needs. Based on reliable concepts for knowledge work in manufacturing companies and the intelligent interface to the company-wide ERP system, with KMmaster Heusch is fully prepared for the challenges of their future,” explains Dr. Lars Langenberg, expert for knowledge management and software-based collaboration at Pumacy.
The Pumacy Group counts both international manufacturers and small and medium sized companies from the aviation and automotive industries, mechanical and plant engineering and biotechnology and the life sciences among its customers, and is able to point to references from major international projects.
Pumacy Systems GmbH
As the internal software house of the Pumacy Group, Pumacy Systems develops the KMmaster software and, with its expertise in the field of information and knowledge sharing, is a skilled and innovative IT service provider. Be it a corporate, industry or cloud solution, for us a strong customer orientation is a key aspect of our journey towards providing high quality software support.